Planning your cleaning
Cleaning Questions & Booking Information
Start here for quote, material and preparation questions. For detailed guidance, choose the service you need.
Before you book
Your questions, answered.
How do I get a cleaning price?
Share the service, room or item sizes, condition and location. Confirm exactly what is included rather than assuming a whole-property price covers every surface.
How long will cleaning take to dry?
Drying depends on the material, method and room conditions. Ask for service-specific instructions before planning to use the treated surface.
Should I move furniture before an appointment?
Clear small loose items and discuss larger pieces before moving them. The access and furniture arrangements should be agreed as part of the service scope.
Are all stains guaranteed to disappear?
No. Permanent dye changes, wear, damage and some older stains may remain. Identify specific concerns so likely limitations can be discussed.
Is steam cleaning the same as carpet cleaning?
Steam cleaning is a common search term for hot-water extraction, but not every carpet is cleaned the same way. Confirm the proposed method and its suitability for your carpet when requesting a quote.
Does tile cleaning include grout sealing?
Do not assume sealing is included. Request it explicitly so the cleaning and sealing scope can be discussed separately.
Should grout be cleaned before sealing?
The joint condition and any existing coating need assessment. Soil or residue can interfere with a finish, so discuss cleaning and preparation as part of the quote.
Can you clean every sofa fabric?
Fabric and construction must be considered first. Share the care label and discuss suitability rather than assuming one method fits every sofa.
Can an Oriental rug be cleaned like fitted carpet?
Not necessarily. Construction, dyes and fibers affect suitability. Provide available rug details before deciding on a method.
Will ordinary carpet cleaning remove pet urine odor?
It depends on how deeply the affected material is involved. Describe the accident history so a specific pet concern is not mistaken for routine carpet soil.
Does leather cleaning repair cracks or peeling?
Cleaning and structural or finish repair are separate services. Point out damage so the proposed result is realistic.
Can cleaning guarantee an allergen-free mattress?
No allergen-free, sanitization or medical outcome is promised. Discuss the material and specific surface concern when requesting service.
Do you provide 24-hour emergency dispatch?
No 24-hour response is promised on this site. Call to confirm current availability and the appropriate next step.
Can cleaning be scheduled around opening hours?
Share the operating hours and usable appointment window. Scheduling depends on current availability and the scope; after-hours appointments are not guaranteed.
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